Customer Service Representative - Call Center

Join Electronic City Indonesia as a Customer Service Representative and become the voice of our brand! In this dynamic role, you will engage with customers via phone to address inquiries, resolve complaints, and provide exceptional service that builds trust and loyalty. Located in the heart of Jakarta Raya, you will be part of a team that is dedicated to delivering top-notch customer experiences. Our call center operates using the latest CRM software, ensuring you have the tools to efficiently manage customer interactions.

As a Customer Service Representative, you will handle a high volume of calls daily, requiring you to be responsive, patient, and empathetic. You will play a crucial role in maintaining our brand's reputation by ensuring every customer leaves satisfied. This is an opportunity to grow within a company that values its employees and offers professional development opportunities.

If you are passionate about customer service and want to make a difference in the electronic retail industry, we invite you to apply for this exciting role at Electronic City Indonesia.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries and complaints via phone
• Provide exceptional customer service to build trust and loyalty
• Use CRM software to manage and track customer interactions
• Handle a high volume of calls daily with a focus on efficiency and responsiveness
• Maintain accurate records of all customer interactions
• Adhere to company policies and procedures
• Participate in team meetings and training sessions
• Contribute to improving customer service processes and procedures

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or call center operations
• Proficient in using CRM software such as Salesforce or Zendesk
• Strong communication and interpersonal skills
• Ability to work under pressure and meet targets
• Fluent in both written and spoken Indonesian
• Customer service certification (e.g., from the Indonesian Customer Service Association) is a plus
• Bachelor's degree in related field is preferred but not required
• Passionate about delivering exceptional customer experiences

🛠️ Keahlian

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