Desk Collection Officer (Yogyakarta)

Join UangMe as a Desk Collection Officer in Yogyakarta and play a pivotal role in managing customer communications and financial recovery processes. This position is ideal for individuals with strong negotiation skills and a passion for customer service in the financial industry. In this role, you will be responsible for managing customer accounts, resolving payment issues, and ensuring timely recovery of overdue payments.

UangMe is a rapidly growing fintech company based in Jakarta, committed to providing innovative financial solutions to its customers. With a strong focus on customer satisfaction and financial recovery, UangMe offers a dynamic and rewarding work environment. Located in Ngampilan, Yogyakarta, this role presents a unique opportunity to contribute to the company's mission while enjoying the vibrant culture and lifestyle of the city.

As a Desk Collection Officer, you will be part of a dedicated team working closely with customers to resolve their financial concerns. You will use tools such as CRM systems, payment gateways, and communication platforms to streamline the recovery process. This role offers significant growth opportunities and the chance to develop your skills in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Manage customer accounts and ensure timely recovery of overdue payments.
• Conduct negotiations with customers to resolve payment issues.
• Use CRM systems and payment gateways to track and manage customer accounts.
• Provide excellent customer service and maintain a high level of customer satisfaction.
• Collaborate with the finance and operations teams to ensure smooth financial recovery processes.
• Monitor and report on collection performance metrics.
• Stay updated with industry trends and best practices in financial recovery.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in customer service, sales, or a related field.
• Strong negotiation and communication skills.
• Proficient in using CRM systems and payment gateways.
• Familiarity with financial recovery processes and best practices.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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