Bilingual Customer Support Specialist (Spanish/Portuguese) - Mid Shift

Join Medtronic, a global leader in healthcare technology, as a Bilingual Customer Support Specialist in our dynamic team based in Bali, Indonesia. This role is perfect for fluent Spanish or Portuguese speakers who thrive in a fast-paced environment and are passionate about providing exceptional customer service. As a Bilingual Customer Support Specialist, you will be the first point of contact for our customers, helping them navigate our products and services with ease. Your ability to communicate effectively in both English and Spanish or Portuguese will be crucial in ensuring customer satisfaction and loyalty.

At Medtronic, we are committed to innovation and excellence in healthcare. Our team in Bali plays a vital role in supporting our global operations. You will work closely with a diverse team of professionals, contributing to our mission of improving patient care worldwide. This is an exciting opportunity to grow your career in a supportive and inclusive environment.

In this role, you will handle customer inquiries, resolve issues, and provide technical support. You will use our customer relationship management (CRM) system to track and manage customer interactions. Your daily tasks will include responding to emails and phone calls, documenting customer interactions, and ensuring timely resolution of customer concerns. You will also be responsible for maintaining accurate records and providing regular reports to your supervisor.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer support in both English and Spanish or Portuguese.
• Handle customer inquiries via email, phone, and live chat.
• Resolve customer issues and provide technical support.
• Use our CRM system to track and manage customer interactions.
• Document customer interactions and maintain accurate records.
• Provide regular reports to your supervisor.
• Collaborate with the team to ensure high levels of customer satisfaction.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Fluent in both English and Spanish or Portuguese.
• Minimum of 2 years of experience in customer support or a related field.
• Strong communication and problem-solving skills.
• Experience with CRM systems such as Salesforce or HubSpot.
• Ability to work in a fast-paced, team-oriented environment.
• Proven track record of providing excellent customer service.
• Bachelor's degree in a related field is preferred.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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