Senior Customer Relations Specialist

Juara Holding Group · 📍 Denpasar, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12,000,000 - 18,000,000
Juara Holding Group is seeking a highly skilled and experienced Senior Customer Relations Specialist to join our dynamic team in Denpasar, Bali. In this role, you will be responsible for maintaining and enhancing customer relationships, ensuring customer satisfaction, and driving customer loyalty. This is a fantastic opportunity to work in a growing company with a strong commitment to customer service excellence.

📋 Tanggung Jawab Pekerjaan

Develop and implement customer relations strategies to enhance customer satisfaction and loyalty.,Manage and maintain customer relationships through regular communication and interaction.,Resolve customer complaints and issues in a timely and professional manner.,Monitor customer feedback and use it to improve our products and services.,Collaborate with other departments to ensure a seamless customer experience.,Provide exceptional customer service to both existing and potential customers.,Stay up-to-date with industry trends and best practices in customer relations.,Report on customer satisfaction metrics and trends to senior management.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Marketing, or a related field.,Minimum of 5 years of experience in customer relations, customer service, or a similar role.,Strong understanding of customer relations principles and practices.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Proficiency in using customer relationship management (CRM) software.,Familiarity with sales and marketing strategies.,Strong problem-solving and decision-making skills.

🛠️ Keahlian

Customer relations managementCustomer service excellenceConflict resolutionCRM software proficiencySales and marketing knowledgeData analysis and reportingTeam collaborationIndustry knowledge and trends
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